Support
Last updated: 2026-07-27
Get help with Snagger — snag lists, condition and damage reports, minutes of meetings, and site inspection PDFs for architects, surveyors, engineers and contractors.
Email us
We aim to reply within 2 business days. To get a useful answer first time, please include:
- your device and OS version (e.g. iPhone 14, iOS 18);
- your Snagger version, from Settings → About;
- whether you are signed in, and the email address on the account;
- what you expected to happen, and what happened instead.
How Snagger is organised
- Project — the top level. One per job, contract or site.
- Property — a building or unit inside a project (e.g. “Block A, Penthouse”).
- Snag list — a defects list for one area, with its own plan and pins.
- Condition report — a multi-floor assessment with a facade photo and a plan per floor. Damage reports document a specific damage event.
- Minutes of meeting — meeting folders, attendees, discussion points and action items, issued as a PDF.
Typical flow: create a project → add a property → start a snag list or report → import the plan → drop pins → generate the PDF.
Working offline
Snagger is offline-first: everything you create is saved on your device, so the app works with no signal on site. With a Pro subscription your data also syncs to the cloud, so it appears on your other devices and in Snagger Studio on the web. Changes made offline upload automatically when you reconnect.
Accounts and sync
A Snagger account is needed to sync. If a confirmation email does not arrive, check your spam folder and try the resend option; if it still does not arrive, email us and we will confirm the account manually.
Cloud sync is a Pro feature. Free accounts keep working normally on the device.
Teams and companies
Team and Company plans let colleagues share projects and reports. The company owner sets each member’s role:
- Admin — manages projects, reports and plans, including deleting them.
- Editor — full site work: add snags, photos, pins and reports. Cannot delete a whole project, report or plan.
Company details, logo and letterhead are set once by the owner and applied to every member’s reports.
Subscriptions
The free plan includes one project and three PDF reports in total. Pro removes both limits and adds cloud sync.
Mobile subscriptions are billed by Apple or Google — manage or cancel them in your App Store or Google Play account, not in Snagger. Team and Company plans are bought on this website and managed from your profile.
Changed device or reinstalled? Use Restore Purchases on the subscription screen.
Deleting your data
Delete individual records in the app at any time. To remove your account and all cloud data permanently, use Settings → Account → Delete account, or see delete-account. Deletion cannot be undone.